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How can I contact Carpe Diem with Remi for queries or order pickups from your store in Adelaide, South Australia?

• You can reach us via the Contact|Hours page of the website or email
• Our phone number is +61 8 8240 0702 (CST).
• We  are available Monday to Friday for website queries: 10am – 5pm (CST)
• We are also available to take phone orders.

Can I be confident entering my credit card details on Carpe Diem with Remi?

• We accept credit card payments directly with Shopify and also PayPal. Carpe Diem with Remi does not store your credit card details.
• PayPal does store your credit card details within a password protected account.
• Always check for the secure padlock icon when using your credit card as this shows the website is secure.
• Please contact us if you wish to do a  Bank Direct Deposit into our account.  
• We also offer a phone service. Please ring us for your order and we will process it immediately using your Credit Card on our Eftpos machine in store. 

Is there Sales Tax?

• For all orders within Australia, Carpe Diem with Remi includes 10% sales tax (GST) on all online orders. 

Are you able to ship orders outside Australia?

• We do ship certain products outside Australia. Please email us with your product details and we will advise shipping costs.
• Due to the fragile nature of some of the products we stock, certain items such as Reed Diffusers are not able to shipped overseas.

What happens after I have placed my order?

• Once you have placed your order, you will receive an e-mail confirming your order details.
• Once processed and your order and payment has cleared in our account, your order will be dispatched within one business day.
• In the unlikely event that an item of stock is temporarily unavailable, you will be notified accordingly.
• You will receive another email advising when your order has been dispatched.

How are items delivered to me?

• We use Australia Post (trackable parcel) for all deliveries and ship Australia wide and also offer International shipping.
•  Please see the ‘Shipping & Returns’ section of our website

For local orders in Adelaide we offer a flate rate of shipping via our courier.

What happens if I am not at home to receive my order?

• We deliver parcels by Australia Post (trackable parcel) or by courier depending on your location.
• Please be sure to fill out the 'Add a note to your order' area of the address details at checkout if you know you are unlikely to be home & need the parcel to be left somewhere.
• If you want the parcel left at the door, please specify this on your order.
• We do not take responsibility if the buyer does not give explicit instructions at the time of order.
• If you are not home and have not given us instructions to put on your address label, Australia Post will leave a notification card for you to collect your parcel at your local post office. 

My order has not arrived within the expected time frame?

• Please email us or call +61 8 8240 0702 (CST) Monday to Friday: 10am – 5pm.

Returns for Change of Mind?

• Please note that we are unable to offer a refund if you have a change of mind under any circumstances so encourage you to please choose your purchases carefully.

We plan to start up our newsletter again in 2020! You are welcome to subscribe to our newsletter via the homepage of footer menu! We will inform you of our exclusive offers  as well as new product arrivals.