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Ex: Shipping and return policies, size guides, and other common questions.

Delivery Cost – Australia
$10 FLAT RATE SHIPPING AUSTRALIA WIDE

Local Courier - Adelaide metro area & surrounds
If you are local and would like your order delivered, we use local couriers.

Click & Collect
We offer free pick up at Carpe Diem if you are able to collect your order. 

Deliveries – Australia 

• We’re experiencing a high number of orders. We’re a small family run business & appreciate your patience at this time. Thanks to all our loyal customers for your continued support. It means the world to us!

• If you have special instructions as to where to leave the parcel please include it in the “Add a note to your order” area at checkout.

• In the unlikely event that an item of stock is temporarily unavailable, you will be notified accordingly.

• We do not take responsibility if buyer does not give clear instructions at the time of order.
  
  
• For large and bulky goods, delivery may be limited.

Deliveries - International

• International orders are sent via Australia Post Air Mail (trackable parcel). If you require a quote for shipping for an order outside Australia, please email
• Depending on your location and your Countries Customs requirements, your parcel should arrive within 15-25 working days.
• We are not responsible for any additional taxes that might be incurred by your country.
• Please check your local customs procedures regarding taxes.
• Due to customs regulations, we are only able to ship to a select number of overseas locations.
• Please note that some items are not able to be shipped overseas due to their fragile nature. 

Local Pickup from Carpe Diem with Remi

• Local pickup from our store must be collected within 7 days from date of purchase.
• If your order is not collected within this time and we have not heard from you, we may allocate those goods to another customer and refund the order amount paid to you.
• Receipt of purchase must be shown when collecting items

Afterpay Terms and Conditions

Carpe Diem with Remi now offers Afterpay online and in-store. Shop now. Enjoy now. Pay later. 

How to shop in-store with Afterpay:

Download the Afterpay app, Instantly create your account, Provide barcode at checkout and complete your purchase. 

Purchase your items with us and pay later in 4x interest-free fortnightly instalments. You'll pay your first instalment at the time of purchase, and the remainder every fortnight

Please note we do not offer refunds for purchases made with Afterpay. Exchanges for items paid with Afterpay can be done within 14 days  of receipt of purchase. If your item is faulty and you have paid with Afterpay we will provide an exchange or refund if the items comply with our returns policy below. 

 You can read more about Afterpay here:  https://www.afterpay.com/en-AU/terms-of-service

Returns for damaged or faulty items 

• In the unlikely event that your order arrives damaged or faulty, you will need to email us within 5 days of receiving your order.
• To ensure that returns are dealt with efficiently, please send a photo of the faulty item, we will also require your name, invoice date and number along with details of fault or damage.
• We only accept returns for faulty or damaged goods and do not accept returns if it is only the packaging that is damaged.
• We make every effort to ensure your parcel arrives in good order and good time, however we are not responsible for any loss or damage to your order during transit.
• Customers are responsible for shipping and handling charges.
• When we are in receipt of the returned item, we will process an exchange or refund (minus shipping costs) within 2 days. 

Carpe Diem with Remi
158 Commercial Rd
Port Adelaide, SA  5015
Australia.

Change of mind
We are not able to refund an order where the recipient has decided they no longer require the product.