Flat rate shipping $10 Australia wide
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FAQ | Carpe Diem with Remi

How can I contact Carpe Diem with Remi for queries or order pickups from your store in Adelaide, South Australia?

  • You can reach us via the Contact|Hours page of the website or email
  • Our phone number is +61 8 8240 0702 (CST).
  • We  are available Monday to Friday for website queries: 10am – 5pm (CST)
  • We are also available to take phone orders.

Can I be confident entering my credit card details on Carpe Diem with Remi?

  • We accept credit card payments directly with Shopify and also PayPal. Carpe Diem with Remi does not store your credit card details.
  • PayPal does store your credit card details within a password protected account.
  • Always check for the secure padlock icon when using your credit card as this shows the website is secure.
  • Please contact us if you wish to do a  Bank Direct Deposit into our account.  
  • We also offer a phone service. Please ring us for your order and we will process it immediately using your Credit Card on our Eftpos machine in store. 

Is there Sales Tax?

  • For all orders within Australia, Carpe Diem with Remi includes 10% sales tax (GST) on all online orders. 

Are you able to ship orders outside Australia?

  • We do ship certain products outside Australia. Please email us with your product details and we will advise shipping costs.
  • Due to the fragile nature of some of the products we stock, certain items such as Reed Diffusers are not able to shipped overseas.

What happens after I have placed my order?

  • Once you have placed your order, you will receive an e-mail confirming your order details.
  • Once processed and your order and payment has cleared in our account, your order will be dispatched within one business day.
  • In the unlikely event that an item of stock is temporarily unavailable, you will be notified accordingly.
  • You will receive another email advising when your order has been dispatched.

How are items delivered to me?

  • We use Australia Post (trackable parcel) for all deliveries and ship Australia wide and also offer International shipping.
  •  Please see the ‘Shipping & Returns’ section of our website

For local orders in Adelaide we offer a flate rate of shipping via our courier.

What happens if I am not at home to receive my order?

  • We deliver parcels by Australia Post (trackable parcel) or by courier depending on your location.
  • Please be sure to fill out the 'Add a note to your order' area of the address details at checkout if you know you are unlikely to be home & need the parcel to be left somewhere.
  • If you want the parcel left at the door, please specify this on your order.
  • We do not take responsibility if the buyer does not give explicit instructions at the time of order.
  • If you are not home and have not given us instructions to put on your address label, Australia Post will leave a notification card for you to collect your parcel at your local post office. 

My order has not arrived within the expected time frame?

  • Please email us or call +61 8 8240 0702 (CST) Monday to Friday: 10am – 5pm.

Returns for Change of Mind?

  • Please note that we are unable to offer a refund if you have a change of mind under any circumstances so encourage you to please choose your purchases carefully.

 

 

Can I subscribe to your newsletter? 

Yes definitely, if you subscribe to our newsletter, we will inform you of our exclusive offers  as well as new product arrivals.